FAQ

Are your products all natural?

We currently have two collections – the Natural Collection and the Fragrance Collection. All of our products are formulated with high quality plant-based oils and butters. The Natural Collection products are 100% natural and scented with essential oils. The Fragrance Collection products are about 95% natural and scented with phthalate-free fragrance oils.

Our products are all free of parabens, sulfates and phthalates.

Can I use your products if I have sensitive skin?

Yes! Our products are formulated with ingredients that should be gentle enough for those with sensitive skin. However, it is recommended that you test the products first on a small area (e.g. washing your hands with our soap bars before using on your body).

What is the shelf life of your products?

Our products are formulated with natural ingredients and we do not use any synthetic preservatives. As a result, most of our products are best used within six months of purchase. Our soap bars are best used within one year of purchase. Scents can fade over time.

Please store all products at room temperature away from direct sunlight, heat and water to extend their longevity.

Where are your products made?

Our bath/body products are all handcrafted in small batches in the US. We take great pride in selecting premium ingredients to ensure we deliver quality products. Each product is individually handcrafted and packaged with detailed care.

Where do you currently ship? When should I expect my order to arrive?

We are currently shipping within the United States only. Once you have completed your purchase online, we will ship your order within six business days and send you an email notification. If you need your order shipped sooner, please include a note with your purchase and we will try our best to accommodate your request. Shipping is always free on orders $75+.

Do you collect sales tax on purchases?

We collect sales tax on purchases shipped within California only.

Do you offer returns/refunds for online purchases?

Due to the nature of our product, we do not offer returns of online purchases. However, if you are not satisfied with your purchase in any way, please contact us at info [at] yuzusoap.com.