REFUND POLICY

If you are not satisfied with your products, please email us at info@yuzusoap.com within 30 days of receiving your order.

  • The customer will be responsible for shipping costs to return the items.
  • Upon receiving the product, we will send the replacement product (at our expense) or issue a refund.
  • No returns or exchanges allowed after 30 days.
  • When sending your return, please ship the package either through an insured courier (UPS or FedEx) or with delivery confirmation through USPS.
  • Please make note of your tracking number in case the package gets lost in transit.
  • We cannot guarantee a credit or replacement for your return without confirmation of delivery to us.